Connolly, Chris; Vaile, David --- "Communications privacy complaints: in search of the right path" [2010] UNSWLRS 57

Last Updated: 25 November 2010

Communications privacy complaints: in search of the right path

Chris Connolly, Cyberspace Law and Policy Centre, UNSW
David Vaile, Cyberspace Law and Policy Centre, UNSW

Citation

This paper is published in 2010 and supported by the Australian Communication Consumer Action Network’s Grants Scheme.

Abstract

This report, supported by ACCAN the peak communications consumer organisation, is based on interviews, surveys and data analysis about the complaint handling processes of three regulators, Australian Communications and Media Authority, Telecommunications Industry Ombudsman and Australian Privacy Commissioners Office when dealing with privacy complaints in the communications sector. Observations are made in relation eg range of remedies actually used, focus on consumer requirements, information given about the process, and length of process, and coordination between regulators, with recommendations for improvements in relation to deficiencies identified.